ITSM Service Reliability Lead

Job Summary

A company is looking for an ITSM Service Reliability Lead.

Key Responsibilities:

• Ensure change requests are complete, in compliance, thoroughly documented, and tested
• Collaborate with various teams to ensure smooth implementation of changes
• Organize and facilitate weekly Change Acceptance Board meetings

Required Qualifications:

• Experience in IT Service Management practices, particularly in Change and Problem Management
• Strong technical expertise and process management skills
• Experience leading Change Control/Acceptance Board meetings
• Ability to communicate effectively across a global enterprise
• Familiarity with ITIL best practices