Provide 24x7 monitoring of network components and respond to alarm conditions
Identify, troubleshoot, and resolve network-related issues using monitoring tools
Open trouble tickets and follow up on customer/network issues as per procedures
Required Qualifications
High level of initiative and resourcefulness
Excellent organizational skills with the ability to multi-task
Proven documentation skills with accuracy
Superior customer service skills
Adaptability and flexibility in a dynamic environment
Average salary estimate
$60000
/ YEARLY (est.)
min
max
$50000K
$70000K
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