Implementation Lead

Job Summary

A company is looking for an Implementation Lead to support customer experience initiatives and project management efforts.

Key Responsibilities:

• Manage specific services and solutions to enhance product delivery and internal business functions
• Leverage market insights to inform capability strategies and facilitate sustainable solutions
• Support change management efforts and ensure alignment between business and technology teams

Required Qualifications:

• 2+ years of experience in a Contact Center environment
• Experience in Project Management and technology implementations/migrations
• Ability to coordinate effectively across matrixed teams and document requirements
• Demonstrated capability to conduct independent analyses and develop unique insights