HQE Chief Users Experience Officer

Summary

Click on “Learn more about this agency” button below for IMPORTANT additional information.The primary purpose of this position is to serve as a Highly Qualified Expert, HQE Chief Users Experience OfficerOverview

• Accepting applications

Open & closing dates06/05/2025 to 06/18/2025Salary$184,363 – $207,500 per yearPay scale & gradeES 00Location1 vacancy in the following location:Arlington, VARemote jobNoTelework eligibleNoTravel Required25% or less – You may be expected to travel for this position.Relocation expenses reimbursedYes-You may qualify for reimbursement of relocation expenses in accordance with agency policy.Appointment typePermanentWork scheduleFull-timeServiceSenior ExecutivePromotion potential00Job family (Series)Supervisory statusNoSecurity clearanceDrug testYesPosition sensitivity and riskTrust determination processFinancial disclosureBargaining unit statusAnnouncement numberMRL2025-00359AControl number838203700This job is open toDutiesThe Chief User Experience Officer (CUXO) will help create and drive a user experience culture in the information technology and acquisition organizations. In this position the CUXO will apply several key levers. First, the CUXO will counsel senior leaders in the development, implementation and sustainment of IT/ET and the employment of new IT/ET technologies. Second, the CUXO will define the top down scope of the Air Force’s specific Digital User Experience challenges, quantify them where possible and define approaches, tools, etc. to address them. Third, for the most widely used applications, including those that are the responsibility of PEO BES and AETC, where improved UX will have a quantifiable widespread benefit, the CUXO will advise and directly influence those programs with the goal to assist their results from a UX perspective. Fourth, for experiences controlled by PEO BES and AETC that consist of Airman interactions with multiple applications, the CUXO will serve as a facilitator among the relevant programs to assist in identifying gaps an closing them. Fifth, with a focus on PEO BES and AETC, the CUXO will lead the development of core infrastructure that will help IT programs improve the UX of all digital applications. Specific duties and responsibilities for PEO BES and AETC include…Counsel senior leaders in the development, implementation, and sustainment of required IT/ET programs and investments needed to maximize operations within PEO BES and AETC’s AOR, recommending the most beneficial implementation through application of system analysis, enterprise IT/ET architecture, and employment of new IT/ET technologies.Define top down scope of the digital user experience challenges and how to address them:

• Conduct high level meta-analysis of the current state of digital user experience
• Develop and enterprise understanding of the most critical digital user experience touchpoint, journeys and gaps
• Document and communicate the “case” for change as applicable
• Serve key software programs as advisor and facilitator

For the most widely used applications, directly influence the overall Airman experience:

• Serve as advisor and facilitator to the specific program managers, specifically to…
• Improve the digital experience as needed and applicable
• Identify pain points and other opportunities via synthesis of data from multiple areas
• Implement digital user experience approaches, processes, tools, patterns, etc.

For experiences that touch multiple systems serve as the “bridge” to identify opportunities to improve user experience and then close the gaps:

• Identify the most common user journeys that involve interactions with multiple systems
• Analyze these experiences via applicable methods to identify pain points and opportunities
• Facilitate collaboration across programs to achieve measurable results via the improved end-to-end user experience

Develop and implement core infrastructure to improve the UX of all digital applications, including measurement, standards, tools, policies and other guidance, to include establishing a system/process to track digital user experience over time and identify both progress and issues.RequirementsConditions of Employment

• U.S. citizenship is required
• Males must be registered for Selective Service, see www.sss.gov
• Disclosure of Political Appointments
• Selected candidate must file a Executive Personnel Financial Disclosure Report (OGE Form 450) in accordance with the Ethics in Government Act of 1978
• Position has been designated Critical-Sensitive and the selectee must have or be able to obtain a Top Secret clearance
• Drug testing designated position. The incumbent is subject to random testing for drug use IAW Exec. Order 12564, dated 14 Sep 86. Position requires that the incumbent sign a Drug Testing letter and pass urinalysis testing prior to appointment.
• Position requires travel under conditions specified in the DoD Joint Travel Regulations. Incumbent is expected to travel on short notice to attend high-level meetings.
• Position may require incumbent to be available for other than normal duty hours to include weekends to support exercises and crisis planning.
• Position may be subject to the post-government employment restrictions of Sections 207(a) and (f) of Title 18, United States Code.
• Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants.

Qualifications

Eligibility will be based upon a clear showing the applicant has training, education and experience of the scope and quality sufficient to effectively carry-out the duties of the position. Candidates must exemplify the corporate perspective, leadership vision, broad experience and character needed in the SES corps not only to satisfy the immediate vacancy, but future vacancies which will occur in a variety of organizations, functions and locations.HQEs contribute in a variety of occupational fields, such as soft and hard sciences, engineering, technology, human resources, business, transformation, education, medicine, languages, and logistics.HQEs may be hired to mentor, lead, oversee, direct, manage, and or consult on DoD programs and initiatives, including high profile and fast track assignments.HQEs serve at the pleasure of the Appointing Official and may be terminated at any time. When practicable, they should be given no less than 3-days’ advance notice. Additional requirements include: executive-level experience in IT/ET architecture concepts and program management to include emerging technologies not currently in use within the DoD; a high level of personal initiative, creative problem solving skills, and innovative thought; and the ability to present and defend independent positions at the highest levels of governmentEducationBasic RequirementsThis standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.Education: All academic degrees and coursework must be from accredited or pre-accredited institutionsUndergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networksAdditional informationDirect Deposit: All federal employees are required to have direct deposit.If you have questions regarding this announcement and have hearing or speech difficulties click .

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .