Home Office Medical Chat Support

Are you a compassionate and tech-savvy individual looking to make a difference in the lives of seniors? Do you have a passion for providing exceptional customer service and a knack for technology? If so, we have the perfect opportunity for you!At GSS Lake Forest Home Care, we are dedicated to providing top-notch home care services to seniors in the comfort of their own home. We are currently seeking a Home Office Medical Chat Support to join our team and help us deliver exceptional care to our clients.Key Responsibilities:– Serve as the primary point of contact for clients and their families via chat support– Provide technical support for our online medical portal and assist clients with navigating the platform– Respond to client inquiries and concerns in a timely and compassionate manner– Schedule appointments and coordinate with caregivers to ensure smooth service delivery– Maintain accurate and detailed records of client interactions and conversations– Collaborate with the clinical team to gather feedback and continuously improve the chat support process– Keep up-to-date on industry regulations and best practices to ensure compliance and highest quality of careQualifications:– Minimum of 1 year of experience in customer service or a related field– Strong technical skills, with proficiency in online chat platforms and medical portals– Knowledge and understanding of medical terminology and processes– Excellent written and verbal communication skills– Ability to multi-task and work in a fast-paced environment– Compassionate and patient, with the ability to handle difficult situations with empathy– Ability to maintain confidentiality and adhere to HIPAA regulationsWe Offer:– Competitive salary and benefits package– A supportive and inclusive work environment– Opportunities for career advancement and professional growth– Training and development programs for continued learning– The satisfaction of making a positive impact on the lives of seniors and their familiesIf you have a passion for helping others, technical skills, and a desire to make a difference, we want to hear from you! Join our team at GSS Lake Forest Home Care and be a part of our mission to provide exceptional care to the seniors in our community. Apply now!Compensation Range: $84K – $92K