Help Desk Agent

Job Summary

A company is looking for a Help Desk Agent to provide technical support in a remote setting.

Key Responsibilities

• Support clients with commercial credit card programs through phone, email, and chat
• Troubleshoot client issues to determine root causes and appropriate resolutions
• Collaborate closely with account management teams in a team-oriented support environment

Required Qualifications

• High School Diploma or equivalent
• Two to three years of experience as a help desk representative over the phone
• Experience in hardware and software technical support
• General knowledge of telecommunications equipment and systems
• Proficient in Microsoft Office applications