Health Insurance Operations Manager

Job Summary

A company is looking for an Operations Manager to oversee day-to-day aspects of the Member Acquisition call center.

Key Responsibilities

• Train, develop, certify, and lead sales supervisors
• Oversee daily operations and key performance metrics of the sales team
• Ensure compliance with client rules, service level agreements, and operational procedures

Required Qualifications

• High school diploma or equivalent
• 2+ years of successful sales management experience in a call center environment
• 2+ years of individual/family plan health insurance and Medicare sales experience
• Solid knowledge of CMS rules and regulations, as well as individual and health insurance plans
• Proven track record of increasing sales in a phone-based environment