Manager of Business Transformation

Job Summary

A company is looking for a Manager, Business Acceleration and Transformation.

Key Responsibilities

• Manage system performance and triage by establishing metrics and resolving system requests
• Ensure system uptime and reliability through monitoring and continuous improvement processes
• Lead process redesign initiatives to enhance customer engagement and quality

Required Qualifications

• 2+ years of experience in building and leading teams in systems-focused environments
• Experience in managing SLA-driven processes and metrics
• Strong background in system monitoring and incident response
• Deep experience with CRM platforms and system integrations
• Understanding of governance frameworks for citizen development and system security