Health Engagement Specialist

Job Summary

A company is looking for a Health Engagement Specialist to connect patients with necessary preventive care services.

Key Responsibilities

• Conduct a high volume of outbound calls to patients and field inbound calls related to care coordination
• Identify and support patients overutilizing emergency services by guiding them to appropriate care options
• Assist patients in scheduling appointments and navigating care options while maintaining accurate records of interactions

Required Qualifications

• 1-2 years of experience in patient engagement, outreach, or customer service in a healthcare setting
• Strong interpersonal skills with the ability to build trust quickly
• High level of empathy and compassion for diverse patient backgrounds
• Familiarity with care coordination and preventive services is preferred
• Experience with CRM systems and call management tools