Encompass Support Manager

Job Summary

A company is looking for an Encompass Support Manager to oversee the Support Portal and team.

Key Responsibilities

• Lead and manage day-to-day support operational activities and ticket management
• Ensure adherence to policies, procedures, and risk mitigation activities
• Recruit, train, and develop team members while promoting a customer-focused environment

Required Qualifications

• High School Diploma or equivalent
• 5+ years of experience with LOS systems and understanding of the mortgage loan lifecycle
• 5+ years of experience as a LOS System Administrator
• Previous management experience required
• Experience with data reporting tools, such as Salesforce or Tableau, preferred