Emergency Services Operations Director

Job Summary

A company is looking for a Sr. Director Operations to lead Emergency Services implementation and operations teams.

Key Responsibilities

• Define and manage implementation and operational metrics/KPIs/OKRs for Emergency Services
• Provide leadership and management to implementation and operations teams, ensuring alignment with strategic goals
• Oversee program management, project plans, and risk mitigation strategies for complex deployments and operational initiatives

Required Qualifications

• Minimum Bachelor's degree; Master's degree preferred
• At least 10 years of experience in leading Emergency Services (9-1-1) solutions implementation and operations
• In-depth expertise in 9-1-1 FCC regulations, NENA standards, and Next Generation911 technologies
• Strong background in program and project management, with experience in vendor management and contract negotiation
• Proven leadership skills with experience managing large-scale customer onboarding processes