Customer Support Representative - job 2 of 9

Job Summary

A company is looking for a Customer Support Representative (Remote).

Key Responsibilities

• Provide support to end users as the first point of contact for questions and troubleshooting
• Maintain customer records and follow best practices for documentation in the ticketing system
• Participate in team goals and contribute to company-wide initiatives, including product launches

Required Qualifications

• Customer service experience
• Experience with software, eMARs, EHRs, or other healthcare-related technologies preferred
• Bachelor's or Associate's degree preferred
• Ability to work in a compliant remote environment
• Availability for a rotating on-call schedule