Customer Service Representative / Administrative Assistant

We are seeking a Customer Service Representative / Administrative Assistant to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. MUST BE CITIZEN OF UNITED STATE.

Responsibilities:
• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Provide accurate information about company services, policies, and procedures.
• Assist customers with scheduling, inquiries, and issue resolution in a professional manner.
• Support management with general office tasks, including filing, data entry, and correspondence.

​Qualifications:
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Ability to multitask, prioritize, and work in a fast-paced environment.

If you are a motivated and organized professional who enjoys providing excellent customer service while managing administrative tasks, we encourage you to apply!

Company DescriptionWe’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.

Apple is an equal opportunity employer that is committed to inclusion and diversity.