Client Services Call Center Rep II

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experian Automotive is searching for a call center representative who will be an important contributor to the Client Services team.

You will be a resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services. You will address client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met. You will provide the highest possible level of service, using your deep competencies in different product and operational areas.

The main traits, responsibilities of the role include:

• Manage inbound and outbound client phone calls and email inquiries.
• Resolve technical problems and product questions.
• Document solutions to internal and external clients quickly.
• Experience interpreting and responding to customer requests between customers and Sales, ensuring responses to inquiries and lead.
• Work within a diverse team and to communicate with others is crucial.
• Experience handling support requests from a variety of different channels at the same time.
• Seek appropriate information and training to stay up to date on products and the industry.
• Identify new products whenever upselling and cross-selling opportunities arise.
• Gather client feedback on products and services and communicate with Product management.

We are looking for a client-focused person and high-level experienced interpreting and responding to customer requests. Creativity and initiative are a must, in addition to the following:

• High School Diploma
• 2+ years of call center customer support experience
• Salesforce.com proficiency
• PC, Microsoft Office, and internet knowledge
• Advanced problem solving, analytical, and customer service skills
• Advanced English language skills, both verbal and written
• Experience establishing procedures to ensure client satisfaction
• Experience documenting customer issues in detail
• Team and teamwork focus

This is a permanent remote home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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