Customer Support Coach

Job Summary

A company is looking for a Customer Support Coach to provide exceptional support and advocate for customers.

Key Responsibilities

• Assist and support customers in using the software across various channels
• Resolve inquiries and troubleshoot issues via phone, email, and chat
• Create training materials and update support resources based on customer feedback

Required Qualifications

• 1+ years of hospitality experience in roles such as Front Desk or General Manager
• Previous experience in customer service is a plus
• Fluent in English and Spanish; Portuguese is a plus
• Compatible graduation course or over 2 years of proven experience in the area
• Strong computer skills and reliable internet connection