Customer Support Associate Manager - job 1 of 2

Job Summary

A company is looking for an Associate Manager of Customer Support.

Key Responsibilities

• Manage daily workflow and capacity of Customer Support Specialists while fostering a culture of accountability
• Act as an escalation point for complex issues and ensure the team meets service-level agreements (SLAs)
• Conduct regular one-on-ones for professional development and provide actionable feedback for continuous improvement

Required Qualifications

• 3+ years in customer support or customer success, preferably in a healthcare or tech environment
• 1+ years of experience supervising or mentoring others, with direct people management preferred
• Strong understanding of support metrics and service quality best practices
• Comfortable managing in a fast-paced, high-volume environment with evolving priorities
• Passionate about coaching and developing team members