Senior Technology Support Associate

Job Summary

A company is looking for a Senior Technology Support Associate.

Key Responsibilities:

• Provide Tier II and Tier III technical support to staff, volunteers, and users of services
• Draft knowledge articles for new and resolved issues to enhance institutional knowledge
• Identify opportunities to improve support efficiency and reduce ticket submissions through automation and process updates

Required Qualifications:

• 3 or more years of experience in Customer Service, Technical Support, or macOS Devices
• Proficiency in technical problem solving and macOS
• Ability to prioritize tasks and work independently on multiple requests
• Experience in training and creating technical documentation
• Proficiency in spoken and written English