Customer Service Representative – Disney Pet Hospital

Customer Service Representative (CSR) – Disney Pet Hospital
Location: Concord, California

Hours: Full-time | Opening Hours: 8am – 5pm Monday to Friday

Are you passionate about animals and love helping people? Do you thrive in a close-knit team where everyone supports each other and enjoys a good laugh? If so, we’d love to welcome you to our growing team as a Customer Service Representative!

About Us

We’re a small but mighty AAHA-accredited hospital committed to delivering exceptional client experiences and high-quality veterinary care. With a skilled team of 7 experts! We are veterinary assistants, a CSR, an experienced RVT, DVM, Hospital Manager, and Clinical Director. We’re proud to say that Disney has been serving the bay area for over 30 yrs.

Your Role

As a CSR, you’ll be the face of the hospital—both at the front desk and occasionally in the treatment area. You’ll play a vital role in making our clients feel welcome and ensuring their pets receive the best care possible. All while working alongside experienced, supportive teammates who love what they do.

What You’ll Do
• Greet clients and their pets with warmth and professionalism
• Manage appointment scheduling, client communications, and patient check-ins/outs
• Support the team with occasional tasks in the back
• Maintain a clean, organized, and welcoming reception area
• Assist with administrative duties, including record-keeping and payment processing

What Makes This Role Special
• Great culture – Our team values teamwork, commitment to animal care, and mutual respect.
• Modern facilities – We offer in-house IDEXX labs, digital radiology (including dental), ultrasound, two exam rooms and a fully equipped surgical suite.
• Client-focused – We’re all about making our clients feel like family and offering flexible, same-day appointment options.
• Convenient location – Plenty of shopping & entertainment areas, along with some great food options

A Bit About the Area

We’re in a vibrant, pet-loving community with a mix of young and older pet owners. It’s a competitive area with many nearby hospitals, but our loyal client base and welcoming atmosphere set us apart.

Fun Fact

We have 120+ combined years of vet med experience amongst our talented team. We are also named after the happiest place on earth!

Ready to Join Our Team?
If you’re enthusiastic, friendly, and ready to make a difference in the lives of pets and their people, we want to hear from you!

For individuals assigned and/or hired to work in California, VetnCare is required by law to include a reasonable estimate of the compensation range for this role. A reasonable estimate of the current range for this position is $20.00 to $25.00, dependent on experience.

This compensation range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensures and certifications, education, and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case.

Apply now