COBRA Engagement Specialist

Job Summary

A company is looking for a COBRA Engagement Specialist.

Key Responsibilities

• Deliver exceptional customer service to COBRA members during their election period and enrollment
• Process qualifying event notices, election forms, coverage changes, and termination letters efficiently
• Identify issues and escalate for resolution while consistently meeting service level agreements

Required Qualifications

• 1-2 years of experience in customer service or phone support
• Familiarity with insurance concepts such as COBRA, FSA, and HIPAA
• Ability to utilize technology and phone systems effectively
• Working knowledge of Microsoft Word and Excel
• Strong customer-centric attitude with a desire to help others