Client Performance Representative

Job Summary

A company is looking for a Client Performance Representative.

Key Responsibilities

• Interact with internal customers to provide and process information regarding products and services
• Provide Level 1 support, including assessing and escalating tickets as needed
• Document incident status, resolutions, and maintain knowledge base resources

Required Qualifications

• Associate's Degree or technical institute degree/certificate in a related field, or equivalent work experience
• 1-3 years of relevant technical or business work experience
• Working knowledge of basic hardware and software products
• Ability to learn corporate applications, technology, and customer support processes
• Strong commitment to customer service and ability to work in a team environment