Cloud Technical Lead

Job Summary

A company is looking for a Cloud Global Technical Lead.

Key Responsibilities

• Ensure readiness of Global Technical Support for new features and services within the Bentley Infrastructure Cloud
• Collaborate with product teams to prioritize bug fixes and monitor post-release issues
• Create and deliver training materials and documentation to enhance self-service support

Required Qualifications

• Experience in Cloud/SaaS Technical Support with a focus on mentoring and escalation management
• Knowledge of Bentley product management and agile methodologies
• Strong understanding of user expectations and a user-first approach
• Ability to collaborate cross-functionally and drive solutions
• Experience in developing training and support resources for technical teams