Chewy Customer Support Specialist (Remote) - job 1 of 2

Join Chewy as a Customer Support Specialist! This remote position allows you to assist customers with their pet-related needs from the comfort of your home. Provide exceptional service, address inquiries, and ensure customer satisfaction. Ideal candidates possess strong problem-solving abilities and a passion for pets. Join the Chewy family and be part of a dynamic team dedicated to enhancing the lives of pets and their owners. Apply now to embark on a rewarding remote career with Chewy!

About the Role:

As a Customer Support Specialist at Chewy, you’ll play a key role in ensuring pet parents have a seamless and satisfying shopping experience. This is a remote position, allowing you to work from the comfort of your home while delivering exceptional customer service.

Responsibilities:
? Assist customers via phone, email, and chat, addressing inquiries and resolving issues.
? Provide product information, recommendations, and guidance to customers.
? Process orders, returns, and exchanges efficiently.
? Collaborate with cross-functional teams to ensure customer needs are met.
? Maintain a positive and empathetic attitude in all customer interactions.

Requirements:
? Excellent communication skills (verbal and written).
? Strong problem-solving abilities and attention to detail.
? Ability to work independently and adapt to a fast-paced environment.
? Passion for pets and a genuine desire to help customers.
? Previous customer service experience is a plus but not required.

Benefits:
? Competitive salary with performance-based incentives.
? Comprehensive training program and ongoing support.
? Opportunities for career growth within a dynamic and rapidly expanding company.
? Employee discounts on Chewy products.

If you think this role describes you, we would love to hear from you. Apply now to join our team!