Chat Agent - job 1 of 2

Are you a pro at juggling multiple chats while delivering flawless customer support? CornerStone Staffing has partnered with a leading education software company to find top-tier chat agents like you seasoned professionals who thrive in high-volume environments and know how to troubleshoot with speed and precision. If this describes you Apply Now, your experience is exactly what we re looking for!

Job: Customer Service Chat Agent
Location: Remote (must reside in DFW, TX) | Remote-US
Compensation & Schedule
$18.00/hour
Flexible shifts between 7:00 AM 6:00 PM CST
Start Date: July 9, 2025 – (2+ month seasonal project)

ROLE IMPACT
This remote-based role supports high-volume, real-time customer interactions via web chat, helping clients resolve technical and account issues swiftly. Success is defined by multitasking efficiency, chat response accuracy, and first-contact resolution rates across multiple digital channels.

KEY DUTIES
Handle multiple concurrent chats using chat platform software across a high-volume environment
Provide technical support and account assistance through chat in a professional, customer-focused manner
Troubleshoot product and connectivity issues and guide users through resolution steps
Document interactions clearly and accurately in CRM tools
Escalate complex or unresolved issues to higher-tier support when necessary

MINIMUM QUALIFICATIONS
2+ year of experience in high-volume chat or multi-screen customer support
Proficiency in navigating multiple platforms while maintaining chat flow
1+ year chat tech support
Must reside within the Dallas-Fort Worth metroplex

EQUIPMENT & WORK ENVIRONMENT
Reliable internet connection and quiet workspace
Use of dual monitors or multi-screen setup
Must pass required background check before start

PREFERRED SKILLS
Familiarity with chat support platforms (e.g., Zendesk, LivePerson, Intercom)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

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