Remote Medicaid Call Center Supervisor

Description:
• Responsible for increasing member and provider satisfaction, retention, and growth
• Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service.
• Utilizes available incentive programs to reward, recognize and celebrate team and individual successes.
• Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals.
• Acts as liaison between staff and other areas, including management, all segments, provider teams, etc.
• Proactively analyzes constituent data, identifies trends and issues.

Requirements:
• 4 years experience with member/call center environment.
• 2 years leading member/customer service team.
• Experience in a Medicaid and/or Medicare setting.

Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.