Automotive Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Automotive).

Key Responsibilities

• Build trusted relationships with mid-market automotive customers and dealership decision-makers
• Drive onboarding, training, and strategic check-ins with a focus on practical outcomes and ROI
• Support customers in leveraging AI-powered lead handling and marketing automation tools

Requirements

• 4-6+ years in Customer Success, Account Management, or client-facing roles in automotive tech
• Direct dealership experience or strong familiarity with retail dealership operations (required)
• Experience with SaaS tools, automotive CRMs, or digital marketing platforms
• Proven ability to manage accounts independently and proactively solve customer challenges
• Bachelor's degree or equivalent experience