Account Manager-Retail SMB

About the position

The Account Manager-Retail SMB role at Verizon focuses on enhancing the customer experience for small and medium business clients. This position involves direct interaction with customers in-store and through visits, showcasing the value of Verizon’s products and services. The role emphasizes driving business results through effective sales strategies, coaching sales representatives, and maintaining customer accounts.

Responsibilities
• Interact with small and medium business customers in-store and through customer visits.
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• Demonstrate the value of Verizon’s products and services to customers.
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• Drive small business results through coaching Sales Representatives.
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• Acquire and retain accounts within the consumer small business segment.
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• Utilize solutions-based selling techniques to meet customer needs.
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• Conduct outbound calling and customer visits to generate new business.
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• Complete contracts and report on sales activities.

Requirements
• Bachelor’s degree or four or more years of work experience.
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• Three or more years of relevant work experience in customer service, marketing, or sales.
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• Valid driver’s license.
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• Willingness to travel.

Nice-to-haves
• A degree in a relevant field.
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• Wireless sales experience exceeding quota.
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• Experience leading a team.
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• Demonstrated capability to drive positive results in a team environment.
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• Exceptional people skills for negotiating and conflict resolution.

Benefits
• Hybrid work environment with defined work location.
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• Opportunity for professional growth and development.