Remote Auto Uptime Advocate

Job Summary

A company is looking for an Auto Uptime Advocate to assist dealers with orders, products, and services remotely.

Key Responsibilities

• Interact with internal client departments and dealerships via phone, email, and case management software
• Manage and update cases on part orders and dealer order records
• Provide timely solutions through various communication channels while maintaining a positive attitude

Required Qualifications

• High school diploma or equivalent with 8+ years of technical truck/automotive and direct customer service experience, or an Associate degree with 6+ years, or a Bachelor's degree with 4+ years
• Familiarity with various work processes through job-related training and experience
• Ability to work shifts between Monday to Friday, 8 a.m. - 9 p.m. and Saturday, 8 a.m. - 4 p.m. Eastern time
• Reliable internet access and a distraction-free work environment
• Basic automotive knowledge and case handling experience