Provider Service Associate

Job Summary

A company is looking for a Provider Service Associate.

Key Responsibilities

• Handle inbound calls and emails from healthcare providers or clients regarding claims
• Document and update information accurately in cases and escalate advanced issues as needed
• Provide exceptional customer service and support team efforts for service improvement

Required Qualifications

• At least 1 year of customer service experience in a medical/healthcare setting
• Knowledge of medical terminology
• Ability to work independently and with acute attention to detail
• Proficiency in Microsoft Office and computer application systems
• Medical billing experience in the workers' compensation industry preferred but not required