Job details

Front Office Representative (Flex) - First Ave (All Saturdays Required)

Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: https://bit.ly/WeArePPPSW.

Care. No Matter What.

We are seeking a Front Office Representative for our Health Center in San Diego, CA.

The Front Office Representative is responsible for ensuring positive patient experience during their visit to the health center. This role is responsible for waiting room management, all aspects of check-in including greeting patients, appointment scheduling, registering patients into our EHR, and enrolling patients into available funding programs, and verifying patients' insurance. The Front Office Representative educates the patient on their financial responsibilities for the visit and available funding sources. This role is responsible for charge reconciliation, explains the details of payor contracts to patients, time of service payment collections, appointment scheduling, billing processes, quality assurance, and reporting.

Compensation is $23.00/hr to $23.75/hr.

*Flex positions will receive an additional differential rate and mileage reimbursement.

To be successful in this role, you'll need:

High School diploma or equivalent.
and
2+ years of customer service experience
or
1+ years of admitting/registration experience
or
1+ years of PPPSW healthcare experience

In this role, you'll get to:

Provide exceptional customer service with every patient, every time they come into the health center.
Greet patients and communicate expected wait times and walk-in appointment availability.
Communicate with back office regarding walk-in demand and wait time issues.
Use service recovery techniques to ensure patients’ experience is optimal. Accurately enter patient demographics and insurance information into the Agency’s Practice Management system.
Research issues involving patient demographics and insurance eligibility.
Verify insurance eligibility, benefits, and patient share of cost for certain office visits and procedures with 3rd party and governmental payers upon scheduling of patients.
Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility.
Serve as a patient educator ensuring they are aware and take advantage of all governmental programs such as Medi-Cal, PE, Family PACT, etc., as well as sliding fee discounts based on family size and income.
Schedule family planning and specialty services appointments for patients and ensure appointment conforms to established authorizations.
Develop and apply knowledge of complex medical insurance terminology.
Effectively interacts with all departments as needed to respond effectively to questions and concerns expressed by patients.

$23 - $23.75 an hour

PPPSW Compensation Philosophy and Position Hiring Rate:

At Planned Parenthood of the Pacific Southwest (PPPSW) the philosophy behind our compensation efforts is to foster workplace equity by aligning pay and benefit structures with our Agency’s mission and values. These efforts are continuously evaluated as we work toward living out our social justice values as an employer. PPPSW recognizes that decisions about pay and benefits have a significant impact on staff, and we work diligently to ensure all positions are compensated competitively as compared to other similar positions in the community. The Affiliate establishes compensation supported by a position description that identifies competencies, duties, responsibilities, and qualifications. In alignment with the Agency culture, PPPSW will strive to communicate openly and transparently about the goals of the Agency and the design of the compensation policies. The Agency will ensure the compensation program is administered in a manner that is consistent with the Agency’s value of pay equity.

We are the power of Planned Parenthood.

We are Planned Parenthood of the Pacific Southwest, one of the largest and most prominent affiliates of the most iconic health care organization in the world. We are recognized for the wide array of services we provide and the outstanding education we deliver.

We are a prominent and powerful team of health experts who work relentlessly to help our communities sustain their health and well-being. We adhere to the highest standards and protocols as we collaborate and care for people, without judgment.

100 years of advocating for our mission has secured our advancement, our future and our passion for practicing health care.

We are a team you can have fun with and a powerful movement you can be part of. Together we’ll take pride in shaping the future of sexual health and reproductive rights.

For those who feel that purpose is critical to their work, this is a gift.

In This Together.

Planned Parenthood of the Pacific Southwest is an Equal Opportunity Employer.

Please visit our careers page for more information: www.pppswcareers.org

Planned Parenthood of the Pacific Southwest Glassdoor Company Review

4.0

Planned Parenthood of the Pacific Southwest DE&I Review

No rating

CEO of Planned Parenthood of the Pacific Southwest

Darrah DiGiorgio Johnson

Approve of CEO

Average salary estimate

$48675 / YEARLY (est.)

min

max

$47850K

$49500K

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What You Should Know About Front Office Representative (Flex) - First Ave (All Saturdays Required), Planned Parenthood of the Pacific Southwest

Join Planned Parenthood of the Pacific Southwest as a Front Office Representative at our Health Center in San Diego, CA! In this exciting role, you'll be the welcoming face for our patients, ensuring they have a positive experience every time they visit. Your day-to-day responsibilities will include managing the waiting room, greeting patients, scheduling appointments, and handling the check-in process. You'll also get to help patients navigate through our electronic health records and explain any financial obligations regarding their healthcare. We're looking for someone with strong customer service skills—after all, your role is all about helping our patients feel cared for and supported. You'll be essential in verifying insurance eligibility and educating patients about funding programs available to them. If you have at least two years of customer service experience or a background in admitting/registration, and you're passionate about making a difference in our community, this could be the perfect opportunity for you. Not only will you receive competitive pay between $23.00 to $23.75 an hour, but you will also benefit from additional differential rates and mileage reimbursement for the Flex position. At Planned Parenthood of the Pacific Southwest, we pride ourselves on fostering a meaningful work environment where your contributions make a real impact. If you're ready to be part of a team that champions sexual health and reproductive rights, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Front Office Representative (Flex) - First Ave (All Saturdays Required) Role at Planned Parenthood of the Pacific Southwest

What does a Front Office Representative do at Planned Parenthood of the Pacific Southwest?

As a Front Office Representative at Planned Parenthood of the Pacific Southwest, you'll be responsible for ensuring that patients receive exceptional service. From greeting and scheduling patients to managing the check-in process and verifying insurance, your role is crucial in crafting a welcoming atmosphere and ensuring smooth operations at our health center.