Sr. Technical Program Manager, Internationalization

A Senior Technical Program Manager for Internationalization at Pinterest manages the AI and Machine Translation facets of the localization process, ensuring that our content is culturally adapted for users globally. This involves collaboration across engineering, design, and translation teams to assess quality and shape user experiences, making content feel local.

Candidates for the Senior Technical Program Manager, Internationalization role at Pinterest should have at least five years of localization program management experience, with a solid understanding of industry best practices. A Bachelor's degree in Computational Linguistics, Computer Science, or a related field is also required, while a Master’s is a plus.

Essential skills include expertise in Machine Learning and LLMs, strong analytical capabilities for evaluating customer experience, knowledge of linguistic metrics like BLEU scores, as well as proficiency in localization technology and project management tools like Jira.

Yes! The Senior Technical Program Manager, Internationalization role at Pinterest is remote-friendly. However, you will need to be available for in-person collaboration in the office 1-2 times per quarter, providing a flexible work arrangement.

The salary range for the Senior Technical Program Manager, Internationalization role at Pinterest is between $95,200 and $196,000 USD. Final salaries are determined by factors such as location, experience, and specific skills.

Pinterest is committed to building a diverse and inclusive workplace. For the Senior Technical Program Manager, Internationalization position, all qualified applicants are considered without regard to factors such as race, ethnicity, sexual orientation, and more, encouraging a rich environment for varied perspectives.

Pinterest operates under the PinFlex model, allowing team members the freedom to choose flexible working styles. As a Senior Technical Program Manager, you can expect to blend remote work with occasional in-office meetings for collaboration and connection.

When asked to manage quality control for AI and Machine Translation outputs, emphasize a structured approach. Discuss methodologies like establishing clear quality metrics, conducting regular evaluations, and using tools for measurement such as COMET or BLEU scores to maintain high linguistic standards.

In your answer, outline a specific project where you identified bottlenecks in the localization workflow and implemented innovative solutions. Share details about the technologies used and how process optimization led to measurable efficiencies, underscoring your role in fostering collaboration and creativity.

Cultural adaptation is crucial in internationalization as it ensures that content resonates with local audiences. Highlight your experience working with diverse teams to understand local nuances and preferences, resulting in tailored messaging that enhances user engagement and satisfaction.

Staying updated can be achieved through a mix of attending industry conferences, following key thought leaders on social media, subscribing to relevant journals, and participating in professional networks. You could mention specific resources, webinars, or communities that have substantially informed your practices.

Effective teamwork among cross-functional departments starts with open communication and collaboration. Provide examples of how you've facilitated workshops or meetings that invited feedback from various teams, fostering a culture of inclusion that leads to improved project outcomes and overall satisfaction.

In developing a quality measurement framework, employ strategies like defining specific KPIs, incorporating both quantitative and qualitative assessments, and implementing regular review checkpoints. Discuss collaborating with stakeholders to align quality expectations and continuously refine the framework based on insights.

Handling linguistic quality escalations involves active listening and collaboration. Describe how you've approached these situations by gathering information, working closely with vendors to resolve issues promptly, and establishing feedback mechanisms to improve future outputs while maintaining stakeholder trust.

Best practices for working with localization vendors include setting clear expectations, maintaining open lines of communication, and regularly evaluating performance. Share examples of how you've built strong relationships with vendors that resulted in successful project completions and enhanced quality outcomes.

Your answer should detail how you've leveraged project management tools like Jira to streamline workflows, manage tasks, and track project progress. Highlight specific features you've utilized and how they improved collaboration and efficiency within your team, demonstrating your proficiency with these tools.

Ensuring adherence to security policies involves integrating security best practices from the planning stage of a project. Discuss examples of how you've collaborated with security teams to assess risks, developed guidelines, and conducted regular audits to maintain compliance across projects.