GM, Health Care Providers

As the General Manager of Health Care Providers at Phil, your primary responsibility will be to enhance HCP retention and adoption within our manufacturer programs. This means you'll drive product utilization, resolve issues, and create better workflows to ensure healthcare professionals get the support they need. It's a multi-faceted role that blends leadership, collaboration, and strategic thinking to improve patient and provider outcomes.

To be a strong candidate for the General Manager, Health Care Providers role at Phil, you should have significant experience in a senior leadership role within an HCP-facing company such as pharmacy services or EHRs. Proven success in developing new functions in a startup environment, strong financial acumen with P&L management experience, and excellent problem-solving skills will set you up for success in this position.

At Phil, we believe in empowering our leaders for success. As the General Manager, Health Care Providers, you will have access to resources and support from cross-functional teams, including product, marketing, and operations. You'll also gain insights from data analytics, which can be crucial for making informed decisions to optimize HCP engagements and improve program outcomes.

Phil fosters a mission-driven and collaborative work culture that champions innovation and accountability. As the General Manager, Health Care Providers, you'll be surrounded by passionate individuals who are focused on improving the healthcare system. You'll find flexibility in a fully remote working environment, creating a great balance between professional commitment and personal life.

As a General Manager, Health Care Providers at Phil, you can expect a competitive compensation package commensurate with your experience. We offer full benefits including medical, dental, vision, and a 401(k) contribution opportunity. Being part of a rapidly growing startup in health-tech provides a unique ground floor opportunity to make a significant impact.

Yes, Phil offers a fully remote working environment for the General Manager, Health Care Providers position. This flexibility allows you to work from anywhere while still collaborating effectively with team members, enhancing work-life balance as you take on meaningful challenges in healthcare management.

The General Manager, Health Care Providers at Phil has a range of key responsibilities including driving HCP retention, increasing product utilization, serving as the main point of contact for HCPs, and overseeing budgets. The role also involves leading collaborative efforts with various teams to ensure that workflows meet HCP needs and improve patient outcomes.

When discussing strategies for retaining healthcare providers, it’s important to demonstrate an understanding of relationship building, continuous feedback loops, and maximizing value. Highlight your experiences in enhancing provider engagement, ensuring their needs are met, and adopting new initiatives that lead to their satisfaction and adherence to your platforms.

Prioritization is key in managing multiple HCP engagements. Discuss how you use metrics to identify urgent issues and align those with long-term strategic goals. Explain the techniques you employ for balancing day-to-day operations while keeping an eye on future initiatives, showcasing your ability to remain organized and proactive.

When asked for a success story, share a specific scenario where you effectively drove HCP engagement resulting in measurable improvements in retention or satisfaction. Use metrics and data points to support your narrative, and discuss lessons learned that you can apply in the role at Phil.

Talk about the importance of creating open lines of communication with healthcare providers. Whether it’s through regular check-ins, surveys, or informal channels, stress how you introduce feedback mechanisms and analyze that feedback to improve processes, responding effectively to any concerns raised.

Discuss your understanding of relevant KPIs such as provider retention rates, satisfaction scores, and usage metrics for the platform. Articulate how you would effectively track these metrics and use them to drive improvement strategies, aligning them with broader business outcomes.

Frame your response by highlighting the significance of listening first. Discuss your approach to troubleshooting concerns by assessing the feedback closely while collaborating with your team to generate solutions. Emphasize the importance of transparency and follow-ups to ensure that providers' needs are being met.

Share an example that showcases your ability to make data-driven decisions related to budgeting. Discuss how you assessed different program outcomes, consulted with stakeholders, and ultimately made a decision that aligned resources effectively with organizational priorities.

Emphasize your belief in cross-functional collaboration, particularly how it aids in driving successful outcomes for HCPs. Share examples from your experience where collaborating with product, operations, and marketing teams led to improved satisfaction or retention, showcasing your commitment to teamwork.

Express your proactive approach to staying informed about healthcare trends—whether it’s through industry publications, attending conferences, or networking within health-tech circles. Detail how this knowledge informs your strategies as a General Manager, influencing decisions and helping Phil remain at the forefront of innovation.

Share your visionary thoughts on how technology will impact healthcare management, particularly in prescription services. Discuss how advancements in data analytics, telehealth, and patient engagement tools could reshape the healthcare landscape, emphasizing your eagerness to leverage these trends in your role at Phil.