Portuguese Speaking Customer Support for Online Content Creator Department

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting career opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for the Online Content Creator Department. This role is ideal for individuals who are passionate about online content, social media, and delivering exceptional customer service to Portuguese-speaking clients.

Responsibilities

• Provide excellent customer support to Portuguese-speaking clients regarding online content services via phone, email, and chat.
• Assist customers with inquiries related to content creation, platform usage, and subscription services.
• Effectively resolve customer issues and feedback to ensure a high-quality experience.
• Maintain accurate documentation of customer interactions and follow-up actions.
• Collaborate with the content creation team to address client needs and enhance service offerings.
• Stay informed about industry trends and best practices to provide knowledgeable assistance.
• Collect customer insights to support improvements in service delivery and content offerings.

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably within the online content or creative industry.
• Strong communication skills with a customer-centric mindset.
• Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
• Familiarity with CRM systems and standard office applications.
• Ability to troubleshoot and solve problems effectively.
• Flexibility to work varied hours, including evenings and weekends when necessary.

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks