Customer Service Representative

Patrice & Associates Recruiting Specialists is in search of a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will serve as the first point of contact for our clients, providing exceptional service and support throughout their recruitment experience. Your primary responsibility will be to address client inquiries, resolve issues, and ensure a seamless communication flow between clients and our recruiting teams. With your strong problem-solving skills and attention to detail, you will play a crucial role in maintaining client satisfaction and fostering positive relationships. You will have the opportunity to work in a collaborative environment where your contributions are valued, and you can make a meaningful difference in the lives of both clients and candidates. If you are passionate about customer service and enjoy working in a fast-paced setting, we invite you to apply for this role and join us in shaping the future of talent acquisition!

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and providing timely support.
• Assist clients with the recruitment process, guiding them through our services and offerings.
• Collaborate with the recruiting team to ensure optimal service delivery and issue resolution.
• Maintain accurate records of client interactions and feedback for continuous improvement.
• Help identify potential areas for service enhancement based on client feedback.
• Actively promote our services and value propositions to enhance client engagement.
• Participate in training programs to improve product knowledge and customer service skills.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a similar role is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a team-oriented and fast-paced environment.
• Demonstrated ability to prioritize tasks and manage time effectively.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources