Patient Care Engagement Coordinator

Job Summary

A company is looking for a Patient Care Engagement Coordinator to manage leads and support patient engagement from initial contact to appointment.

Key Responsibilities

• Manage and qualify inbound leads from marketing/referral channels in Salesforce
• Schedule and confirm patient consultations while ensuring timely follow-ups to improve conversion and satisfaction
• Deliver weekly reports on lead volume, conversion, and campaign performance while recommending process improvements

Required Qualifications

• High school diploma or equivalent
• One year of office administrative experience, preferably in a medical/dental/therapy office
• Experience with medical terminology, accounts receivable, or insurance collections preferred
• Proficient in MS Office and databases
• Customer service experience