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Marketing Business Operations, Program Manager

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Marketing team is looking for a business operations wizard and a passionate go-getter. In this role, you will oversee critical internal processes, programs and planning activities for our Marketing team along with other strategic initiatives.

This role requires working regularly with tools, templates, and systems that support our planning, budgeting and business operations processes. This role is pivotal to the success of the organization, is collaborative in nature, and will continue to flex and grow as the organization matures. 

If you thrive in a fast-paced, high-growth environment with minimal supervision, have a proven track record as a strategic doer and organizer; you’re someone who can simplify complexity and automate tasks and can collaborate cross-functionally on tight deadlines and with limited resources, this role is for you! 

The ideal candidate is analytical, a problem solver, an effective communicator, and is passionate about driving improvements.

Your Impact

  • Drive business rhythm rigor
    • Provide planning support - quarterly business reviews, planning sessions, launch governance and other key marketing initiatives
    • Run logistics for critical, recurrent marketing leadership meetings & reports - agenda definition, participants list confirmation, time/date schedule updates, presentation setup, meeting notes and action items, weekly reports, among other activities
  • Promote efficiency and remove friction through process optimization and automation
    • Drive efficiencies initiatives such as our supplier optimization program
    • Lead with operational excellence and process improvement - demonstrate your experience to help build a best in class business operations framework
    • Identify and structure systems to solve marketing program issues by working with stakeholders across the organization, managing communications, overseeing milestones and timelines, and leading cross-functional groups to synthesize feedback and deliver on objectives
    • Become a trusted subject matter expert on how internal systems work - Lead, prioritize and respond to requests from the marketing team
    • Architect, accelerate progress, and complete projects aligned to key marketing initiatives, including defining project scope and schedule, managing risks and issues, and holding teams accountable for their commitments
  • Ensure compliance across the marketing organization
    • Oversee a variety of license and access requests across marketing
    • Promote launch visibility & govern process
    • Manage company merchandise store
    • Amplify company and marketing policies and requirements and hold teams accountable 
    • Partner with Finance, the People team and other key stakeholders to run recurrent internal programs like our marketing contingent workforce, our onboarding program, internship program and marketing recognition programs

Qualifications

Your Experience 

  • Bachelor’s degree in business, comms or technical field or equivalent military experience required
  • 5+ years in marketing and/or business operations where you enjoy finding ways to improve the business and how we operate as a team
  • Experience in both agile and traditional project management principles and practices - Prior experience with SCRUM/Agile methodologies preferred
  • Strong analytical, planning and organizational skills with an ability to manage competing demands - Comfortable with ambiguity
  • Creative approach to problem solving with the ability to focus on details while maintaining the “big picture” view
  • Proven track record in automation 
  • A self-starter who is confident leading multiple projects at the same time that require both strategic end-to-end thinking as well as high-speed tactical execution 
  • Deadline-driven, organized, and able to adapt to the rapid business and organizational demands that result from a high-growth environment
  • Comfort and experience with executive interaction 
  • Strong EQ - effective interpersonal skills to build working relationships and accomplish work goals - Strong ability to help people feel valued, appreciated and included in discussions
  • Excellent listening skills
  • Experience with digital communication tools & project management tools preferred (e.g. intranet platforms, Google Workspace, Asana)

Additional Information

The Team

Our Marketing team has an opportunity like no other industry: high impact work and the chance to change the future of digital security, globally. Your hands will be in industry-leading content created in the face of rapidly growing threats: cyberattacks. Being in marketing at Palo Alto Networks means that you will be in the midst of the changes impacting our industry, and helping our internal teams, customers, and partners address the ever-changing threats we all face on a day-to-day basis.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $100000 - $163000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Average salary estimate

$131500 / YEARLY (est.)
min
max
$100000K
$163000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Marketing Business Operations, Program Manager, Palo Alto Networks

Are you ready to take your career to the next level? Join the dynamic Marketing team at Palo Alto Networks as a Marketing Business Operations, Program Manager in Santa Clara, CA! Here, you won't just be part of a company; you'll be an integral part of a mission-driven organization shaping the future of cybersecurity. In this role, you’ll have the chance to oversee vital internal processes, planning activities, and exciting strategic initiatives that make a real impact. If you're someone who thrives in a fast-paced environment, loves collaborating with cross-functional teams, and has a knack for organizing and simplifying complex processes, we want to hear from you! You’ll drive key business rhythms, support quarterly reviews, and optimize operations to ensure everything runs smoothly. Embrace the opportunity to wield your exceptional analytical skills and creativity while building strong working relationships across the organization. This isn’t just about meeting deadlines; it’s about fostering innovation, improving systems, and making sure every marketing initiative shines. With a focus on continuous growth and learning, Palo Alto Networks values your unique contributions to help us all succeed together. If you're excited to roll up your sleeves and have a direct impact on the success of our marketing efforts, this is the position for you. Let’s come together, build the future of cybersecurity, and make each day a safer one! Your journey starts here.

Frequently Asked Questions (FAQs) for Marketing Business Operations, Program Manager Role at Palo Alto Networks
What responsibilities does a Marketing Business Operations, Program Manager at Palo Alto Networks have?

As a Marketing Business Operations, Program Manager at Palo Alto Networks, you would oversee critical processes, manage planning activities, and lead strategic initiatives. Your role would involve driving business rhythm rigor, providing planning support for key marketing initiatives, and enhancing operational effectiveness by promoting efficiency and optimizing existing procedures.

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What qualifications are needed for the Marketing Business Operations, Program Manager role at Palo Alto Networks?

To qualify for this role, you need a Bachelor’s degree in business or a related field and at least 5 years of experience in marketing or business operations. Candidates with experience in agile project management methodologies and strong analytical and problem-solving skills will find themselves well-suited for this position at Palo Alto Networks.

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How does the Marketing Business Operations, Program Manager contribute to team success at Palo Alto Networks?

The Marketing Business Operations, Program Manager plays a pivotal role in fostering collaboration and ensuring that key marketing initiatives are executed efficiently. By promoting operational excellence and leading cross-functional projects, this position significantly contributes to the overall success and effectiveness of the marketing team at Palo Alto Networks.

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What is the work environment like for a Marketing Business Operations, Program Manager at Palo Alto Networks?

Palo Alto Networks offers a vibrant and collaborative work environment where in-person interactions are highly valued. As a Marketing Business Operations, Program Manager, you will have the chance to engage in casual conversations, problem-solving sessions, and building trusted relationships, all while working within a dynamic and supportive team.

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What will my career development look like as a Marketing Business Operations, Program Manager at Palo Alto Networks?

At Palo Alto Networks, you will find numerous opportunities for professional growth and ongoing learning. The company emphasizes development, offering personalized learning programs and resources aimed at enriching your career path as a Marketing Business Operations, Program Manager.

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What are the key skills required for the Marketing Business Operations, Program Manager role at Palo Alto Networks?

Key skills for this role include strong analytical and organizational abilities, a creative approach to problem-solving, and excellent communication skills. Experience with project management tools and a passion for operational efficiency are also crucial to thrive in the Marketing Business Operations, Program Manager position.

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Is there any flexibility in the work schedule for a Marketing Business Operations, Program Manager at Palo Alto Networks?

While Palo Alto Networks promotes a full-time office-based experience for the Marketing Business Operations, Program Manager role, flexibility is offered where necessary to accommodate individual needs, creating a supportive work-life balance.

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Common Interview Questions for Marketing Business Operations, Program Manager
Can you describe your approach to managing multiple projects as a Marketing Business Operations, Program Manager?

It's important to prioritize tasks based on urgency and impact. I would emphasize the use of project management tools to keep track of timelines and responsibilities, while regularly communicating with team members to ensure transparency and collaboration.

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How do you ensure communication flows smoothly in cross-functional teams?

Regular check-ins, clear agenda-setting for meetings, and using collaboration tools help in maintaining effective communication. I also believe in fostering an inclusive environment where team members feel comfortable sharing updates and concerns.

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What strategies do you use for optimizing business processes?

My approach involves identifying inefficiencies through data analysis, gathering feedback from team members, and implementing measurable solutions. I focus on simplicity and automation to streamline workflows wherever possible.

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Tell us about a time when you had to adapt quickly in a high-growth environment.

In my previous role, we faced a sudden shift in marketing strategy due to market changes. I quickly coordinated with different teams to realign our efforts, establish new goals, and implement updated project plans, which led to successful execution and minimal disruption.

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How familiar are you with digital communication tools and project management software?

I am highly proficient in various digital tools, including Google Workspace and Asana. These tools have played a crucial role in managing projects, tracking progress, and enhancing team collaboration in my previous positions.

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What do you believe constitutes operational excellence in marketing?

Operational excellence includes efficient processes, accountability, a focus on continuous improvement, and a culture that promotes teamwork and innovation. I aim to create frameworks where teams can thrive and achieve exceptional results collectively.

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How do you measure the success of marketing initiatives?

I believe in establishing clear KPIs before a project begins. Tracking these metrics throughout the initiative enables real-time assessment and adjustment, ensuring we achieve our goals and deliver value.

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How would you handle a disagreement within the team?

Open communication is key. I would initiate a discussion to understand each person's perspective, facilitating a collaborative environment to find common ground and agree on the best path forward.

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What is your process for ensuring compliance in marketing operations?

I stay updated on relevant regulations and company policies, ensuring that all operations align with compliance standards. Regular audits and feedback loops help in identifying gaps and implementing necessary training.

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What attracts you to the Marketing Business Operations role at Palo Alto Networks?

I'm drawn to Palo Alto Networks' mission of cybersecurity innovation and your commitment to teamwork. I believe my skills in operations and passion for effectiveness would greatly contribute to supporting your marketing initiatives.

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Being the cybersecurity partner of choice, protecting our digital way of life.

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Full-time, on-site
DATE POSTED
November 26, 2024

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