Overnight Customer Support Specialist - job 1 of 2

Job Summary

A company is looking for an Overnight Customer Support Specialist.

Key Responsibilities

• Manage high call volumes and de-escalate difficult situations with empathy
• Utilize multiple systems to provide seamless support via phone, chat, and email
• Document customer interactions and maintain accurate records in the CRM system

Required Qualifications

• 1+ year of experience working overnight shifts
• 2+ years of experience in a high-volume call center or customer service role
• Experience in navigating multiple digital platforms and resolving technical issues
• Proficient in using CRM systems to manage customer interactions
• Property and Casualty (P&C) licensing is a plus