Customer Service Specialist fluent in Portuguese and Spanish

Who we are

At OPENLANE, we make wholesale easy so our customers can be more successful. We're a technology company, building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company, helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovative company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. OPENLANE offers its customers the best digital marketplace for used cars in Europe. Our B2B clients enjoy operational excellence when working with us.

Our Values

• Driven Waybuilders: We pursue challenges that inspire us to build, create and innovate.
• Relentless Curiosity: We seek to understand and improve our customers' experience.
• Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
• Fearless Ownership: We deliver what we promise and learn along the way

What are we looking for?  
We are looking for a Customer Service Specialist to join our team, focused on supporting our buyers in the vehicle sales process. In this role, you will be responsible for building trust and fostering positive business relationships with our customers. You will guide them throughout the entire buying process, including after-sales support, via phone, email, and chat. Additionally, you'll proactively engage with customers to maximize conversion rates, stimulate bids in auctions, and facilitate a smooth and timely managed after sales process.

What will you do? 

• Gaining trust and building a positive business relationship with our customers . 

• Supporting our customers throughout the entire buying process including after-sales activities via phone, emails and chat. 

• Getting in touch with customers to maximize the conversion rate and stimulate bids in the auctions. 

• Facilitate a smooth and timely managed after sales process.  

Who are you? 

• You are fluent in English, Spanish and Portuguese. 

• Any additional European language is a plus. 

• You are computer literate, with good knowledge of MS Office and CRM programs such as Salesforce.  

• You are a fast learner. 

• You have a first experience in a similar position or you are a highly motivated fresh graduate. 

• You are a driven, enthusiastic and communicative person with a commercial spirit. 

• You are goal oriented and you enjoy supporting your clients. 

• You are a team player who enjoys working in an international environment. 

• You are living in the surroundings of Tienen and open to work at the office 3 days per week. 

What's in it for you? 
OPENLANE Europe can give your career a boost and offers you a challenging position in a rapidly changing environment. In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as: 

• Yearly bonus plan. 

•  Competitive salary  

•  Opportunity to work in a highly dynamic, international and innovative environment. 

•  Hybrid working and flexible hours. 

•  Comprehensive benefits package depending on the country of employment. 

Are we the perfect match?

• Can you fulfill this vital function within our online auction platform?
• Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?
  

Then GO FOR IT and bring your career to the next level!
Send us your CV and motivation letter and become part of the OPENLANE team and contribute to a high performing culture. 

OPENLANE is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.