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Practice Manager - Specialty Practices

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

 

The Practice Manager reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Practice Manager is responsible for managing operations of one or more practice sites and supervising both clinical and administrative support staff.

RESPONSIBILITIES

 

  • Manage the office’s front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.
  • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
  • Conduct supply purchasing via the Group’s on-line ordering and shopping list system within specified budget.
  • Report monthly productivity results to providers and staff.
  • Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from NMG’s Central Office.
  • Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances and processing of clean super bill batches, in-house cash balances, and bank deposits in order to influence profitability.
  • Serve as an active participant in corporate committees and task forces.
  • Provide financial analysis to facilitate planning and cash flow management and review variance explanations.
  • Communicate budget and variance information to professional staff.
  • Gain comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities.
  • Identify and communicate priorities, timelines and accountabilities to ensure efficient use of resources and to promote and open and productive work environment.
  • Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback.

 

Qualifications

Required:

  • Bachelors Degree
  • 2 years health care experience
  • Experience working within a clinical environment
  • Outpatient setting experience
  • Demonstrated organizational and leadership skills
  • Excellent analytical skills. 

Preferred:

  • Master of Business Administration (MBA) or Master of Health Administration (MHA)
  • Academic medical center health care experience

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Practice Manager - Specialty Practices, Northwestern Memorial Healthcare

Are you an enthusiastic leader ready to make a difference in healthcare? At Northwestern Medicine, we're on the lookout for a dedicated Practice Manager - Specialty Practices to join our vibrant team at 2701 Patriot Boulevard, Glenview, IL. In this role, you'll manage the operations of one or more practice sites, ensuring that both clinical and administrative support staff work efficiently and effectively to enhance patient experiences. Your day-to-day will involve everything from interviewing, hiring, and training staff to handling budgeting and financial planning, all while maintaining our mission of patient-first care. You'll be at the forefront of fostering a positive work environment, maximizing patient access and satisfaction, and tracking productivity to uphold our high standards. Your keen analytical skills will help you communicate essential budget and variance information to your team, while your leadership abilities will empower the staff you supervise. With a Bachelor's degree and two years of healthcare experience, preferably in an outpatient setting, along with a desire to grow within a collaborative and inspiring atmosphere, you could be the perfect fit. At Northwestern Medicine, we celebrate diversity and don't discriminate based on age, sex, race, or any other protected status. Ready to embark on a fulfilling career journey with us?

Frequently Asked Questions (FAQs) for Practice Manager - Specialty Practices Role at Northwestern Memorial Healthcare
What does a Practice Manager - Specialty Practices do at Northwestern Medicine?

A Practice Manager - Specialty Practices at Northwestern Medicine is responsible for managing the operations of one or more practice sites, ensuring the efficiency of both clinical and administrative support staff. They play a critical role in hiring and training staff, overseeing budgets, and ensuring compliance with all relevant policies and procedures.

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What qualifications are required for the Practice Manager - Specialty Practices position at Northwestern Medicine?

To apply for the Practice Manager - Specialty Practices role at Northwestern Medicine, candidates need a Bachelor's degree and at least two years of healthcare experience, particularly in an outpatient setting, as well as demonstrated leadership and organizational skills.

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What are the key responsibilities of a Practice Manager - Specialty Practices at Northwestern Medicine?

Key responsibilities of a Practice Manager - Specialty Practices include managing staff operations, overseeing financial duties, enhancing patient access and satisfaction, and facilitating efficient communication with the team and the Central Office.

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What benefits does Northwestern Medicine offer to its Practice Managers?

Northwestern Medicine offers a competitive benefits package that includes tuition reimbursement, loan forgiveness, 401(k) matching, and comprehensive lifecycle benefits aimed at supporting the well-being of its employees, including Practice Managers.

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How does Northwestern Medicine promote a positive workplace for its Practice Manager - Specialty Practices?

Northwestern Medicine strives to cultivate a positive workplace by placing emphasis on teamwork, professional development opportunities, and a patient-first approach, which are fundamental aspects of the Practice Manager - Specialty Practices role.

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What is the work environment like for a Practice Manager - Specialty Practices at Northwestern Medicine?

The work environment for a Practice Manager - Specialty Practices at Northwestern Medicine is collaborative and dynamic, where you'll be actively involved in decision-making processes and able to foster relationships with both staff and providers.

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What skills are important for a Practice Manager - Specialty Practices position at Northwestern Medicine?

Important skills for a Practice Manager - Specialty Practices at Northwestern Medicine include strong analytical abilities, excellent organizational and leadership skills, and proficiency in financial management as well as staff relations.

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Common Interview Questions for Practice Manager - Specialty Practices
What strategies do you use to manage staff effectively as a Practice Manager?

When managing staff as a Practice Manager, it’s essential to implement clear communication strategies, establish performance goals, and provide regular feedback to support team development and productivity.

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How do you prioritize tasks in a busy healthcare environment?

To prioritize tasks in a busy healthcare environment, I focus on urgent patient needs, staff scheduling, and operational efficiency, using effective time management techniques to ensure everything runs smoothly.

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Can you describe your experience with financial management in a healthcare setting?

In my previous roles, I have managed budgets, overseen cash collection processes, and tracked expenses diligently, ensuring all financial operations align with organizational goals and compliance standards.

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What steps do you take to enhance patient satisfaction?

To enhance patient satisfaction, I prioritize optimizing patient access, training staff on customer service protocols, and actively collecting feedback to continuously improve services offered.

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How do you handle conflict resolution among staff members?

I approach conflict resolution among staff by facilitating open dialogue, actively listening to all parties involved, and encouraging collaborative solutions, which fosters a healthy work environment.

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What experience do you have with compliance regulations in healthcare?

My experience includes ensuring adherence to policies, procedures, and accreditation standards by conducting regular training sessions, audits, and maintaining thorough documentation.

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Can you discuss your leadership style as a Practice Manager?

My leadership style is participative; I believe in empowering my staff by involving them in decision-making and providing opportunities for professional growth while maintaining accountability.

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How do you approach team goal setting?

I approach team goal setting by analyzing operational needs, engaging my team in the process, and establishing SMART goals that align with the department's objectives.

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What role does data analysis play in your decision-making process as a Practice Manager?

Data analysis plays a crucial role in my decision-making process by providing insights into performance metrics, helping identify areas for improvement, and guiding resource allocation effectively.

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Why do you want to work at Northwestern Medicine as a Practice Manager - Specialty Practices?

I am drawn to Northwestern Medicine’s commitment to patient-first care and professional development opportunities, and I believe my skills align well with your mission to deliver quality healthcare.

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Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...

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Full-time, on-site
DATE POSTED
November 25, 2024

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