New York Licensed Client Services Director

Job Summary

A company is looking for a Client Services Director with experience in Casualty and Workers Compensation.

Key Responsibilities

• Conduct pre-renewal visits to review client loss experience and identify potential dissatisfaction
• Manage client renewals, contract revisions, and service plan negotiations
• Resolve major customer service issues and identify cross-selling opportunities

Required Qualifications

• Ten (10) years of related experience or equivalent education and experience
• Two (2) years of account manager experience or five (5) years adjuster experience with two (2) years in a supervisory role
• Experience in the Casualty/Workers Compensation field
• Ability to coordinate invoicing, audits, and accounts receivable follow-up
• Familiarity with compliance and quality initiatives