Consulting Services Manager

Hi! And thanks for stopping by! 

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. 

About the Team

Sales is where it’s at. They’re the team that delivers. Every time. Their purpose is to solve the business problems and alleviate pain points of SME and Enterprise businesses. This is the frontline team that truly has an impact on our customers, daily. 

ABOUT THE ROLE

Join us as a Consulting Services Manager and lead our team that implements our business management platform as well as provide value add services to our customers once they are live. This role will drive customer success and adoption of our platforms through exceptional services associated with onboarding, product utilisation, migration, customisation, and integrations, including third-party solutions. This role offers a unique opportunity to shape and elevate our service delivery and customer satisfaction.

RESPONSIBILITIES

-  Develop campaigns and drive services sales with the Sales and Customer Success teams to achieve sales targets.

-  Ensure quality scoping and contracting in the sales phase, setting adequate expectations for successful implementation.

-  Develop and build hard-working teams, managing capacity to demand, including balancing permanent employees and external contractors, and drive cross team and cross functional collaboration.

-  Transition the consulting services team in alignment with the company vision.

-  Achieve key targets including revenue, margin, billable utilisation, team engagement, and customer satisfaction.

-  Control financial performance and forecasting, ensuring predictability and competitiveness in the market.

-  Ensure quality and satisfaction targets are met or exceeded in customer solution design and delivery.

-  Coach and mentor your team, focusing on performance, competence and career development.

-  Enhance customer experience through team development and training.

-  Provide leadership and support to key business initiatives.

REQUIREMENTS

-  Proven experience in building and managing consulting services within the ERP and Enterprise business software sector.

-  Demonstrated ability to lead and inspire teams to achieve impactful results.

-  Exceptional ability to drive customer success and adoption of technology platforms.

-  Demonstrated competence in financial management, including budget development and control.

-  Strong project management and governance experience.

-  Strong communication skills, capable of setting and managing customer expectations successfully.

-  Ability to implement continuous improvement objectives and maintain high standards of work quality.

Our Culture & Benefits 

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.  

🎥 See what it's like to work at MYOB and what we're all about.

🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! 

🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers 

🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment 

🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! 

🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution 

🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more. 

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.  

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply!  Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB.  So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!