Senior Product Manager

Our Ways of Working Principles:

We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.

As we further adjust  to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.

We have some core principles which support us in this:

Do what’s right

Trust & give permission

Delivery matters

We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.

Work with us

At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of three brilliant brands – Moonpig in the UK, Ireland, US and Australia, and Greetz in the Netherlands – with our newest addition Buyagift joining us in 2022.

We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we’re an established leader within the online gifting market, offering a wide range of products to customers across the world.

Moonpig is an iconic brand and innovator, with clear values (read more about our values here!). These values set our teams and our business up for success in an environment that’s fun, supportive and challenging. They’re the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you!

Our architecture is built for scale and flexibility which will allow us to quickly innovate and launch new propositions -- coupling that with the wealth of data we have on our customers, the sky's the limit in the world of experimenting with cutting edge ideas.

Why do our Product Managers love working for us?

It is only when you visit one of our factories and see the end product being shipped to our customers, do you fully realise how important our role is as Product Managers at Moonpig Group. We help customers send messages of care and sit at the intersection of Technology, Business, and Product teams to deliver this vision. Our Product Managers come to Moonpig Group to make an impact and have fun whilst doing it. You will be part of a team that is responsible for delivering innovation in the Card / Gift industry, working on a platform that delivers over 50m orders and over 73m cards and gifts to our customers globally per year. To give you an idea of this scale, that's more than one product for each person in the UK. Each person is valued for the diverse background they bring to the team and we have a culture of high-challenge / high-support to help you reach your full potential.

What You’ll Be Doing

You will be reporting to the Director of Product, and joining 15 other Product Managers in a high-performing, friendly and supportive team (which includes Design, Engineering, User Research, and Product Analytics). You’ll experience the best of working for a tech-first company with the pride of working for a household name that helps millions of people show their loved ones they care. You’ll have a manager who takes your professional development seriously and supports you to grow in your career. 

Our vision is to become the Ultimate Gifting Companion and with 85% of the greetings cards market existing offline, the mission of the Personalise teams is to capture this market with features that the high street cannot compete with. In the past 12 months this team has been responsible for completely transforming the card customisation experience with features such as video & audio messages, AI suggested messages, stickers and photos to attract new customers and keep them coming back because of these features.

• Collaborate with Design, Engineering, Research and Data to build zero-to-one products/features or product optimisations that solve customer problems and drive growth for Moonpig Group 
• Deliver against business goals by running A/B or MVT tests on new features to drive outcomes such as conversion and repeat purchase rate
• Owner of the go-to-market strategy for new features through collaboration with our marketing and commercial teams
• A champion of simplicity, who is not afraid to fail fast in order to learn and deliver the best customer solution
• Contributing to the Product Team culture and helping to develop the team’s capability by sharing your knowledge and skills with others
• Comfortable discussing technically complex subject matter, adapting your language dependent upon the audience
• The voice of the customer within the team, able to clearly articulate the desired outcomes of the new or improved product

• Have 2-5 years of experience as a Product Manager at a B2B or B2C business 
• Are intellectually curious and enjoy solving complex problems with the Designer and Engineers in your team
• Have experience working in Agile software development teams (Scrum/Kanban) and can effectively facilitate sprint ceremonies (planning sessions, reviews, retrospectives)
• Are happy managing senior stakeholders from across our different brands
• Bonus: experience working on an eCommerce product

• Increase the number of customers who go beyond just adding text and photos to their card to drive our Creative Order share metric
• Prove out how engaging with card customisation features impacts short term and long term customer behaviour
• Champion the work of the team across the business

Want to hear more? 

Find out more about Moonpig Group and what it has to offer here!

Moonpig’s Commitment to Equality, Diversity and Inclusivity 

At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.

We’re proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.

We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.