Spanish Speaking Customer Service Agent - Mercier Consultancy

Join our team at Mercier Consultancy as a Spanish Speaking Customer Service Agent! We are looking for dedicated individuals who are passionate about providing outstanding customer support while communicating effectively with our Spanish-speaking clients.

In this pivotal role, you will assist customers with inquiries, troubleshoot any issues they may encounter, and ensure they have a positive experience with our services. Your expertise will help strengthen our relationships with clients and contribute to their satisfaction and loyalty.

Responsibilities

• Assist customers in Spanish via phone, email, and chat channels
• Provide solutions to inquiries related to our products and services
• Document customer interactions accurately in our Customer Relationship Management (CRM) system
• Collaborate with various teams to resolve customer concerns
• Educate clients on how to make the best use of our services
• Collect and relay customer feedback to enhance service quality
• Engage in regular training to stay knowledgeable about our offerings

• Fluency in Spanish and English, both written and spoken
• Excellent communication and customer service skills
• Previous experience in customer service or related roles is preferred
• Strong problem-solving skills and attention to detail
• A friendly and approachable demeanor with a customer-centric mindset
• Ability to manage time effectively and prioritize tasks
• Willingness to learn and adapt in a fast-paced environment

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

And More...