Portuguese Speaking Customer Support for Subscription-Based Services Department - job 1 of 2

Mercier Consultancy is delighted to announce an exciting opportunity for a Portuguese Speaking Customer Support Representative for our Client's Subscription-Based Services Department! In this vital Entry Level role, you will be the main point of contact for our Portuguese-speaking clients, providing them with exceptional support and assistance as they navigate their subscription services. Your fluency in Portuguese will help ensure clients receive the highest level of service and satisfaction.

This position is ideal for individuals who enjoy helping others and are keen to work in a fast-paced environment. Join our collaborative team and play a key role in enhancing the user experience for our customers!

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist users with questions regarding account management, subscription features, and billing
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to troubleshoot and resolve client issues effectively
• Provide users with relevant information about subscription benefits and features
• Collect user feedback to improve our services and offerings
• Participate in training sessions to remain knowledgeable about our products and best practices

• Fluency in Portuguese and English, both written and verbal
• Previous experience in customer support, preferably in subscription-based services or related industries
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• A customer-focused mindset with a commitment to delivering high-quality service
• Ability to manage multiple inquiries efficiently in a dynamic environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...