Portuguese Speaking Customer Support for Dating & Social Networking Apps Departm

Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative in our Dating & Social Networking Apps Department for one of our clients! In this engaging Entry Level role, you will be the main point of contact for our Portuguese-speaking users, providing essential support and guidance as they navigate our apps. Your communication skills will be crucial in ensuring a positive and safe experience for our community.

This position is perfect for individuals who have a passion for social networking and a commitment to delivering exceptional customer service. Join us in fostering meaningful connections for our users through firsthand support!

Responsibilities

• Respond to customer inquiries in Portuguese via email, phone, and chat
• Assist users with questions regarding app features, functionalities, and safety guidelines
• Document customer interactions and issues in our support system
• Collaborate with the product team to resolve user concerns
• Provide tips and best practices for enhancing user experience on the platform
• Gather user feedback to improve our services and functionalities
• Engage in team training sessions to keep updated on app developments

• Fluency in Portuguese and English, both written and verbal
• Previous experience in customer support, particularly in the tech or social media sectors
• Excellent interpersonal and communication skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring user safety and satisfaction
• Able to manage multiple customer interactions efficiently
• Familiarity with dating and social networking applications is a plus

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...