Dutch Speaking Helpdesk Representative - Remote In Greece

Mercier Consultancy is thrilled to announce an opening for a Dutch Speaking Helpdesk Representative who will work remotely from Greece. In this vital role, you will be responsible for providing exceptional technical assistance and customer support to our Dutch-speaking clients. Your ability to communicate effectively in Dutch will be key in delivering solutions and ensuring a satisfactory resolution to customer inquiries. If you enjoy helping others and have a technical aptitude, we invite you to join our dynamic team!

Responsibilities

• Respond to customer inquiries and support requests via phone, email, and chat in Dutch.
• Troubleshoot and resolve technical issues regarding software, accounts, and services.
• Provide clear instructions and guidance to clients to help them navigate through problems.
• Document customer interactions and maintain detailed records of support requests.
• Work collaboratively with team members to escalate issues that require advanced technical expertise.
• Identify opportunities to improve service quality and customer satisfaction in interactions.
• Participate in ongoing training to keep up with product updates and new technologies.

• Fluency in Dutch and English, both verbal and written, is required.
• Previous experience in a helpdesk or customer support role is an asset.
• Strong technical skills with the ability to troubleshoot common software and connectivity issues.
• Excellent verbal and written communication skills focused on client satisfaction.
• Proficiency in using customer service software and remote desktop tools.
• A self-motivated individual with a strong work ethic and attention to detail.
• Ability to work independently in a remote environment and effectively manage time.
• Willingness to work flexible hours as needed to accommodate clients from different time zones.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...