Dutch Speaking Customer Service for Online Learning & EdTech Department

Mercier Consultancy Bulgaria is excited to welcome a Dutch Speaking Customer Service Agent for our Online Learning & EdTech Department. In this pivotal role, you will assist Dutch-speaking customers in navigating our educational platforms and resources. Your primary responsibilities will include answering inquiries regarding course offerings, enrollment processes, technical support, and providing users with guidance on maximizing their learning experience. If you are passionate about education and technology, and enjoy providing top-notch customer support, we would love for you to join our dedicated team.

Responsibilities

• Deliver high-quality customer service in Dutch for inquiries related to online learning and EdTech products.
• Assist students with enrollment, course selection, and accessing learning materials.
• Provide technical support and troubleshoot issues related to the online learning platform.
• Collect and document feedback from customers to improve service delivery.
• Communicate effectively with team members and other departments to address customer needs.
• Stay informed about educational products and technology trends to provide accurate information.
• Participate in training sessions to enhance product knowledge and customer service skills.

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, especially in the education or technology sector is advantageous.
• Strong communication skills with a customer-centric approach.
• Technical proficiency and the ability to learn new software quickly.
• Detail-oriented with strong problem-solving abilities.
• Ability to handle multiple inquiries and tasks efficiently.
• Willingness to work flexible hours, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...