As an HMGA Supervisor, you will play a pivotal role in managing the daily operations of the Horace Mann General Agency (HMGA) team. This role is perfect for a results-driven leader who excels in coaching, training, and performance optimization. You’ll guide a team of HMGA representatives, ensuring they provide exceptional service and meet key performance goals.
Responsibilities:
✔ Lead and Coach – Provide ongoing coaching and mentorship to HMGA representatives to improve efficiency, sales performance, and customer service.
✔ Develop Talent – Hire, onboard, and train new representatives, ensuring they are equipped for success.
✔ Drive Performance – Work with your team to meet sales targets, improve close rates, and maintain compliance and operational excellence.
✔ Collaborate Across Departments – Partner with sales, service, training, and underwriting teams to ensure smooth operations.
✔ Support Agents – Serve as a key resource in resolving product, sales, and process-related challenges.
✔ Monitor and Optimize Performance – Identify performance gaps and implement targeted training strategies to drive improvement in a contact center environment.
✔ Analyze and Report – Track key performance indicators and maintain balanced scorecard reports to measure individual and team success.
Qualifications:
Pay Range:
Salary is commensurate to experience, location, etc.
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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
For applicants that are California residents, please review our California Consumer Privacy Notice
All applicants should review our Horace Mann Privacy Policy
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Our mission is to provide lifelong financial well-being for educators and their families through personalized service, advice, and a full range of tailored insurance and financial products.
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