Dutch Customer Care Agent | E-commerce

Join the dynamic team at Mercier Consultancy BG as a Dutch Customer Care Agent focusing on E-commerce! As a vital member of our company, you will engage with our Dutch-speaking customers and ensure they receive top-notch support and assistance. Your role will encompass responding to inquiries, resolving issues, and enhancing the overall shopping experience for our clientele. If you have a passion for helping customers and a background in e-commerce, we encourage you to apply!

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and live chat, providing prompt and effective solutions.
• Address questions regarding products, order statuses, and account management with professionalism and courtesy.
• Document customer interactions thoroughly in our CRM system to maintain accurate records.
• Collaborate with cross-functional teams to resolve complex customer issues and ensure satisfaction.
• Stay updated on the latest product developments, promotions, and company policies to relay accurate information.
• Gather and relay customer feedback to help improve our services and offerings.
• Engage in ongoing training and development to enhance personal and team performance.

• Fluency in both Dutch and English is essential.
• A minimum of 1-year experience in customer service, preferably in an e-commerce setting.
• Exceptional communication skills with a keen eye for detail.
• Strong problem-solving skills and a customer-focused mindset.
• Experience with customer relationship management (CRM) tools and e-commerce platforms is an advantage.
• A collaborative spirit with the ability to thrive in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends as needed.
• Positive attitude and genuine desire to assist customers.

• Competitive Monthly Salary
• Monthly Performance Bonus
• Additional Financial Bonus
• Health Insurance
• Fully Paid Training
• Fully Paid Relocation Package
• And Much More...