Part-Time Remote Position: Lead Engagement & Customer Service Specialist

We’re seeking a reliable, detail-oriented individual to join our team as a Lead Engagement & Customer Service Specialist. This remote, part-time role is ideal for someone with experience in customer service, lead generation, or sales, who is comfortable using AI tools and can work independently.

Key Responsibilities:
• Respond promptly and professionally to all incoming leads via WhatsApp, primarily from Instagram ad campaigns.
• Use AI tools (e.g., ChatGPT) for real-time translations, crafting responses, and drafting rebuttals when engaging with non-English-speaking leads.
• Guide leads through the communication funnel with the goal of converting them into a $50 consultation booking.
• Enter and maintain lead information accurately in our Airtable CRM.
• Provide occasional follow-up to existing clients as needed.

Requirements:
• Strong written communication skills (B2 English level or above).
• Experience in customer service, sales, or lead handling preferred.
• Comfortable using AI tools to support communication and workflow.
• Familiarity with Airtable or similar platforms is a plus.
• Highly organized, dependable, and self-motivated.

Schedule & Compensation:
• Part-time: 6 hours/day, Monday–Friday (Remote)
• Hourly Rate: $4/hour during a 3-month probation period
• Performance Bonus: $10 commission for each qualified lead that books a $50 consultation
• Post-Probation: Hourly rate increases to $5/hour based on performance

How to Apply:

To apply, please complete the application form https://forms.gle/u7b1FUk6UpYQigAi9.

Job Types: Part-time, Contract

Pay: $11,000.00 – $13,000.00 per year

Expected hours: 30 per week

Benefits:
• Flexible schedule
• On-the-job training
• Professional development assistance
• Work from home

Shift:
• Morning shift

Work Location: Remote