Customer Service Advisor for Warner Bros. Discovery with Slovenian Language

Mercier Consultancy is proud to partner with Warner Bros. Discovery to recruit a Customer Service Advisor who is fluent in Slovenian. In this exciting role, you will be assisting customers who seek help with their inquiries regarding Warner Bros. Discovery's products and services. Your proficiency in Slovenian will be central to ensuring that our clients receive excellent support and service. If you're enthusiastic about entertainment and customer service, this is a fantastic opportunity to join a world-renowned brand!

Responsibilities

• Provide outstanding customer support in Slovenian through various channels such as phone, email, and chat.
• Assist customers with inquiries related to subscriptions, billing, and content offerings.
• Handle customer complaints and resolve issues effectively to ensure satisfaction.
• Accurately document all customer interactions and feedback for quality assurance.
• Work closely with team members to identify recurring issues and enhance service quality.
• Stay current with product knowledge and Warner Bros. Discovery's offerings to provide informed support.
• Engage in continuous training and development to improve personal and team performance.

• Fluency in Slovenian and English is required, with strong verbal and written communication skills.
• Prior experience in customer service or support is advantageous but not mandatory.
• Excellent problem-solving skills and a focus on delivering great customer experiences.
• Able to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
• Basic computer skills and familiarity with customer service software are desirable.
• Ability to work flexible hours, including evenings and weekends if required.
• A passion for the entertainment industry and a commitment to customer satisfaction.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...